Shipping policy
Shipping Policy
1. General Shipping Information
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We ship orders throughout New Zealand.
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Shipping costs are calculated at checkout and confirmed before payment.
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Orders are processed as quickly as possible, but delivery times may vary depending on courier services and location.
2. Free Delivery – Palmerston North
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We offer free delivery within Palmerston North city limits.
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Delivery is arranged at a mutually agreed time.
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If you are unsure whether your address qualifies, please contact us before placing your order.
3. Free Local Pick-Up
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Customers may choose free local pick-up from our address in Palmerston North.
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Pick-up is by prior arrangement only, at an agreed time.
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You will receive confirmation and details once your order is ready.
4. Standard Shipping (Outside Palmerston North)
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Standard shipping fees apply to all orders outside Palmerston North.
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We use trusted courier services, but Flow & Flourish Limited is not responsible for delays once parcels have been handed over to the courier.
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Damaged or missing items must be reported to us within 48 hours of delivery.
5. Incorrect Shipping Options
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If an incorrect shipping option is selected at checkout, Flow & Flourish Limited reserves the right to cancel the order.
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Customers will be notified and given the option to reorder with the correct shipping method.
6. Order Changes & Cancellations
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Orders cannot be changed once dispatched.
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To request a cancellation before dispatch, please contact us as soon as possible.
7. Ownership of Goods
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All products remain the property of Flow & Flourish Limited until paid for in full.